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The purpose of this policy is to advise you as our customer, as to the services that can be expected from Nails with Love, and the steps and procedure that can be taken if you, the customer are not satisfied with the services you receive from Nails with Love.

What we offer

  • Manicure & Spa Pedicure

  • Artificial Nails

  • Nail Arts


If your nails become scratched or mis-shaped we will fix them if you notify the salon at which you received the service within 24 hours of the service.

You must arrange an appointment to have your nails fixed within 7 days after your initial service.

We will not offer any refund or credit note because you have simply changed your mind.

We will re do any service at no cost to you if you are unsatisfied with the quality of the work we do, provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work.

As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.

We will charge you for the costs of any repairs or replacements that we have to carry out because of damage that you have caused.

For example due to your own lack of care your nails, or the finish to your nails, they are damaged (in that they are broken, chipped or start to lift).

If you have any questions on how to care for your nails please ask the nail technician.



Please contact a salon coordinator if it appears that you are going to be late to an appointment. If you are expecting to be more than ten minutes late, we cannot guarantee completion of the services booked, but as always, we’ll make every effort to do so. 

Personal Items

Nails with Love is not responsible for any personal items that have been damaged during services.  Please be extra careful when handling polishes and check if any belongings are left behind.  

Payment Methods

Cash, Visa, MasterCard, Discover and Passion Nails Gift Certificates are acceptable tenders for all services and products.


All other forms of payments, including checks will not be accepted.

Gift Card/Voucher Terms of Use

No cash advances: You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.

Validity and expiry of Gift Cards: We are not liable to redeem any Gift Card that is presented for redemption after the expiry date.

Lost, stolen or damaged Gift Cards: Treat your Gift Card like cash. Lost, stolen or damaged cards will not be replaced or refunded.

Gift Cards cannot be cancelled: You cannot cancel your Gift Card.

Your Gift Card, your responsibility: You are responsible for the use and safety of your Gift Card.

Stamp Card

We only provide new STAMP CARD on Holiday.

You get 1 stamp when you spend $35 or more total service per person per visit. No exception.

Please get your stamp card stamped at the end of your service.

Non-transferable and has no cash value.

We cannot accept responsibility for lost, stolen or damaged cards, or any unauthorized use of card.


If you have any complaints or feedback, please contact the manager of the salon were you received the service or email us at

We Reserve the Right to Refuse Service To
Anyone with a nail condition we suspect may be contagious.
Anyone with open or infected wounds on the treatment area.
Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service
Anyone more than 10-15 minutes late for an appointment.
Anyone demonstrating inappropriate behavior to our nail technicians and other customers.

What you need to do

To allow us to provide a quality service as efficiently as possible, you need to:

Ask for the service which you would like to have. If you are unsure please speak to the salon manager.

Inform our staff if you are allergic to any chemicals or substances before the receiving any service.

Whilst receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away.

Inform the staff member or salon manager immediately if you have any concern relating to the salon, the staff, or any service.

Inform the salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition with respect to your nails.

At Nails with Love, we strive our best to provide high quality service and we treat you with courtesy and respect.

Thank you for your continuing support.

Nails with Love Management

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